Once the job is successfully completed, the technical service representative can view the results and confirm that the issue has been resolved. By visually observing the issue, the service representative can understand the customer’s problem and expedite a solution by walking the customer through the answer to their question.
The Salesforce Visual Remote Assistant operates as a visual connection between the remote Leviton technical service representative and the customer. This is particularly helpful with the installation, set-up and use of more technically advanced products,” says Brian Avery, senior manager, technical services, Leviton. With visual access to enhance troubleshooting and diagnoses, our technical service team is even better equipped to guide customers quickly and clearly through the process of resolving issues. “Our new Salesforce Visual Remote Assistant tool offers our customers a unique, innovative and user-friendly customer service experience. The tool benefits builders and electricians by improving first-time resolution rates, cutting operational costs and reducing training time.
#Visual remote assistant salesforce software#
The software allows technicians, installers or homeowners to transmit live video and images of technical issues from the field while consulting with a remote expert.
With the Salesforce Visual Remote Assistant, Leviton can help customers troubleshoot and resolve issues faster so that they can quickly get back to their jobs, according to the announcement.
The software tool allows builders, contractors and homeowners to connect with Leviton technical service representatives via video directly from their mobile device. Leviton announces enhancements to its technical support capabilities with the introduction of the Salesforce Visual Remote Assistant.
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